Computers and Society - Changes in Work and Leisure
BailoutBank plc, suffering from several years of heavy losses, has decided to rationalise its operations and replace call-centres in Livingstone, Scotland, Newcastle upon Tyne and Bournemouth with new automated Internet based system which will answer customer queries through a website.
The Bank proposes to re-deploy call-centre staff where possible to support the new Internet based system.
The Bank's board is meeting next week to finalise the decision. As an IT expert, you have been asked for your advice. Produce an argument either for or against the decision giving clear reasons for your view.
The Bank proposes to re-deploy call-centre staff where possible to support the new Internet based system.
- Why might the Bank have made this decision?
- What might be the impact on the current call-centre staff?
- What might be the impact on the Bank's customers?
- What is the likely impact of the change on the Bank's budgets?
The Bank's board is meeting next week to finalise the decision. As an IT expert, you have been asked for your advice. Produce an argument either for or against the decision giving clear reasons for your view.
